FAQs
Find answers to our most frequently asked questions
Shipping & returns
What Shipping Methods Are Available?
We offer standard and expedited shipping options to cater to your needs. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-3 business days. Orders over $50 qualify for free standard shipping within the United States.
What Payment Methods Are Accepted?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways to ensure a seamless shopping experience.
How Do I Place an Order?
To place an order, browse our product categories and add desired items to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive a confirmation email once your order is placed.
What Is Your Return Policy?
At Kitty’s Finery, we take pride in creating skincare that’s made-to-order and thoughtfully crafted just for you. While many of our items are customized with printed packaging and are non-resalable, we understand that sometimes things just don’t work out.
We gladly accept returns within 30 days of your purchase date under the following conditions:
Eligible Returns:
- Unused, in original condition, and in their original packaging.
- A receipt or proof of purchase is required.
- Returns not accepted for opened or used items due to hygiene and safety standards.
Non-Returnable Items:
If you’re unsure whether your item is eligible, just reach out to us at customerservice@kittysfinery.com—we’re happy to help!
Refunds (if approved)
Once your return is received and inspected, we’ll notify you by email whether your return was approved. If so, your refund will be processed and automatically applied to your original method of payment.
Damaged or Faulty Items
If your order arrives damaged or defective, please contact us at customerservice@kittysfinery.com within 7 days. Include your order number and a photo of the issue so we can resolve it quickly.
Shipping Your Return
To initiate a return, email us first for instructions. Please note:
- You are responsible for return shipping costs.
- We recommend using a trackable shipping method.
- Shipping charges are non-refundable unless the item was damaged or incorrect.
Thank you for choosing Kitty’s Finery. We’re committed to ensuring your skincare experience is smooth and satisfying from start to finish.
How Long Will It Take To Get My Package?
Delivery times depend on the selected shipping method. Standard shipping usually takes 3-5 business days, while expedited shipping delivers within 1-3 business days.
Will I pay customs?
Our products are made and shipped from the US, so no need to worry about any extra fees!
Find answers about our products
Product Information
Can I Purchase Products from the Bundles Individually?
Yes, each product in our bundles is available for individual purchase. Explore our skincare sets and individual products to customize your skincare routine.
Are the Products Suitable for Sensitive Skin?
Our products are formulated with gentle ingredients suitable for most skin types, including sensitive skin. However, we recommend performing a patch test before full application to ensure compatibility.
How Long Will a Bundle Last Me?
The duration of our skincare bundles depends on individual usage. On average, each product is designed to last approximately 1-2 months when used as directed.
Can I Use These Products Together with Other Skincare Items?
Yes, our products are designed to complement your existing skincare routine. However, we recommend introducing new products gradually and consulting with a dermatologist if you have any concerns.
For more information, feel free to explore our website or reach out to our customer service team.
Where are Your Products Made?
All Kitty’s Finery products are crafted and shipped within the United States. We partner with trusted U.S.-based manufacturers to ensure every formula is made with care, precision, and your skin’s wellness in mind.
Our premium skincare is meticulously crafted and thoughtfully packaged to uphold exceptional quality from start to finish. Each product is developed with clean, effective ingredients and designed to deliver visible results while supporting a luxurious self-care experience you can trust.
